One record, not seven copies
Menus, prices, availability and customer records live in one place and flow down to tills, kiosks, apps and delivery channels. Change it once, it changes everywhere.
One management platform for all your brands
BiteOS brings together orders, kiosks, apps, loyalty, payments and reporting for a multibrand chain. No patchwork of separate tools: one interface, the same data, in real time across every store.
Some of the brands running on BiteOS
Four problems solved in one place
A growing chain accumulates tools. Each extra tool brings a figure that does not add up. BiteOS starts from the opposite problem: a single place where everything is written once.
Live, not after the fact
Orders, takings and store status are read as they happen. When a kiosk stops printing or a payment is left pending, you see it straight away, not a month later.
The customer recognised everywhere
Points, tiers, vouchers and corporate agreements are valid at the till, on the kiosk, in the app and on home delivery. The same customer, the same balance, across any brand in the group.
The rules written into the system
Role based permissions, action tracking, defences against abuse of the loyalty programme. The rules are not a promise written in a manual: they are mechanical constraints.
The management platform modules
Four top level sections, over one hundred operational pages. Each role sees only the part it needs.
Orders and stores
Every order from every channel in a single queue: kiosk, app, till, table and home delivery. Status updated to the second, complete history, tracked refunds and automatic recovery of orders that were paid but never reached the kitchen.
- Menus, prices and availability for each individual store
- Table payment by scanning a code
- Home delivery with automatic assignment to the courier
- Electronic invoicing and digital receipt
Loyalty and marketing
The points programme, tiers, promotions, gift vouchers and corporate agreements. Campaigns start here and reach the customer's phone, with opens measured per campaign, not estimated.
- Points and tiers shared across all brands
- Segmented push notifications on iOS and Android
- Gift vouchers, promotional codes and corporate agreements
- Loyalty card in Apple Wallet and Google Wallet
Reporting and analytics
Revenue, orders, average order value and unique customers, comparable by brand, store, channel and period. The figures come from the same database that runs operations, so there is never more than one version of the truth.
- Comparison between brands and stores over any period
- Analysis of time slots and service capacity
- Reconciliation of takings by payment method
- Data export for management accounting
Customer communication
Push campaigns, transactional messages, email and messaging. Every send records recipients, deliveries and opens, so the next campaign starts from a figure, not a guess.
- Segmentation by tier, behaviour and store
- Scheduled sending and automated campaigns
- Preview of how the notification appears on the phone
- Opens attributed to the campaign that generated them
One management platform, many devices
BiteOS does not stop at the browser. The same rules and the same data reach every screen in the store and the customer's pocket.
Self ordering kiosks
Self ordering in six languages on standard hardware, Sunmi and Tabesto, with integrated payment and remote updates.
Customer app
iOS and Android: points, orders, gift vouchers, events and the loyalty card in the phone wallet.
Kitchen screen
Tickets reach the kitchen in the right order, with preparation times under control.
In store screens
Menus and messaging on the store televisions, updated from the management platform without anyone visiting the site.
In store music
A music schedule by time slot, managed from head office and played even without a network connection.
Companion app for head office
An iOS app for those who manage the network and need to check the numbers away from the office.
Talks to the systems you already use
The integrations listed here are active in the production code. Every connection is two way and logs its own exchanges, so an error is found rather than guessed at.
Till and menu
DeliverectiPraticoKPOS
Payments and meal vouchers
StripeRevolutSatispayVoucherlyPellegriniEdenredPluxeeDay
Home delivery
GlovoDeliverect
Tax and invoicing
AcubeSistema di Interscambio
Messaging
Firebase Cloud MessagingResendTwilioWhatsApp Business
Digital wallets
Apple WalletGoogle Wallet
Online presence
InstagramFacebookTikTokGoogle Business ProfileWix
Security in how it is built, not in how it is described
The defences live in the mechanism. A control that depends on the good will of whoever uses it is not a control.
Access verified twice
Authentication with Firebase and a separate check that the user is registered and active. A revoked account stops working immediately.
Permissions by role
Every page of the management platform has a permission attached. Anyone without it cannot see the page and cannot reach it by typing the address.
Defences against abuse
Device verification on iOS and Android, blocking of disposable email domains, and checks against duplicate bonuses written as constraints in the database.
A record of what happens
A log of exchanges with external systems, a history of refunds, and a record of kiosk errors and pending transactions.
Data in Europe
Cloud infrastructure in the European region, credentials held in a secrets manager and never in the code.
Personal data kept to a minimum
We process only the data the service needs and keep it for the period set by the regulation and the purpose it serves.
How big it really is
Figures measured from the source code, not commercial estimates.
124operational pages in the platform
77service modules in the backend
239database migrations
25connected external systems
Frequently asked questions
What is BiteOS
BiteOS is the management platform the Investfood group uses to run a multibrand restaurant chain. It brings together, in a single system, orders from every channel, self ordering kiosks, customer apps, the loyalty programme, payments, invoicing and reporting.
Who is it for
For anyone running several stores and several brands at once who needs to read and manage everything from a single place: operations management, marketing, management accounting and network managers.
How many languages does it work in
The self ordering kiosks and customer facing interfaces are available in six languages: Italian, English, French, German, Spanish and Chinese. This site is published in the same six languages.
Does it replace the existing till
No. BiteOS connects to the till and to the systems the store already uses, such as Deliverect and iPratico, and keeps them aligned. The cash register remains the store's own.
How are payments handled
The platform supports several payment service providers at once, including Stripe, Revolut and Satispay, as well as the main meal voucher schemes. The status of the order, not that of the terminal, always has the final word on what has been collected.
Where is the data stored
On cloud infrastructure in the European region. The data controller is Investfood S.r.l. The detail of the purposes, legal bases and retention periods is set out in the privacy policy.
Can it be accessed from a phone
Yes. The platform can be used from a browser on any device, and there is a dedicated iOS app for those who need to check the network away from the office.
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Access is reserved for authorised users of Investfood and the group brands.
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